Here are some answers to common shipping questions. If you still have a question about shipping on your order, just use the contact form on the bottom of this page. We'll get right back to you.
Is my package tracked?
If you're shipping to a US address, not by default. Our standard shipping charge is for a basic, un-tracked small package. If you need tracking, please upgrade your shipping method at checkout to Tracked Packet or Xpresspost.
If you're shipping to a Canadian address, your package is tracked by default. However, if you're ordering a single, 1 oz tin or lip-balm tube of our Balsam Fir Lip Balm or Bug-Bite Balm at our discounted "Small Shipment" rate, your package can't be tracked without a shipping upgrade.
Do you offer free shipping?
Yes, we do.
Orders over $65 CAD (Approximately $50 USD) qualify for free shipping to the USA and $5 -$10 shipping within Canada, depending on the distance from Ontario.
Fresh-frozen Balm of Gilead buds ship for free. All frozen bud orders will ship express to the USA and within Canada
We may not be able to offer free shipping on bulky and heavy orders. We'll get in touch with you if that's the case. Feel free to contact us before you checkout, if you're wondering.
How quickly will I get my fresh-frozen Balsam Poplar Buds? And will they still be good?
We ship most orders of fresh-frozen poplar buds to the USA using Canada Post/USPS Expedited Parcel to keep transit time down. We don't thaw your buds before shipping, because we want them as cold as possible. And we almost always ship frozen buds out on Monday mornings. Often, that means that your order can ship out on a Monday, and get to you by Friday or Saturday in the US.
Small orders of 2 to 4 oz go by standard, un-tracked parcel service, and they generally arrive in 8 days. Basically, we can't factor in a $20 shipping cost to such a small item. If you require tracking and faster service, get a shipping upgrade at checkout. Or contact us. Bulk orders may ship via UPS.
All orders ship within Canada via Canada Post Expedited Parcel. If you are in BC, the Yukon, NWT, or Nunavut please consider a shipping upgrade to Xpresspost.
Please Note: If the Monday after your order is a holiday, we may delay shipping for a week. We'll get in touch with you if that's the case.
Can US customs hold up my order?
Yes. They can do pretty much whatever they want. We can't guarantee that any order will not be stopped by US customs. It hasn't happened yet, but it could. If you haven't received your order by the time you expected it, get in touch with us. If it did get held up in customs, it may just require a phone call to have it released. We'll try to help.
Will you ship to the EU? Britain? The rest of the world?
Yes. However, Customs can delay or reject your order. We cannot offer refunds in most of those cases.
We will work with you to the best of our ability to make sure that your order gets to you. All orders ship to the EU with full commercial invoices. If you have an EORI number in your EU country, that will help a lot. We recommend that you look into the rules and customs requirements for your jurisdiction before ordering.
Are those shipping charges correct? Can I get a custom shipping quote?
Our Shipping Calculator gets its rates directly from Canada Post with no mark-up. What we pay is what you pay (we even subsidize small shipments!) Order sizes can vary a lot. So if your order is particularly light and bulky - like 20 packages of herbs at two to four ounces - your shipping rate may appear high. If the rates you're seeing don't seem quite right to you, email us right away. We may be able to offer you a better shipping rate than our posted rate by packing things differently, and we can offer faster shipping if you require it. Just contact us using the form at the bottom of this page, before you place your order. Please include the item or items that you're interested in, along with the quantity you're looking for.